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ddl32
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no incoming sound on phone line

Hello, I see a few people had the same problem but so far see no answers which would help me identify the problem better.

I have almost no sound on the phone line for incoming calls and the caller hears very low sound and a lot of noise. Having now bought another phone to test it the problem remains so looks like its a line fault. any suggestions?

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Re: no incoming sound on phone line

Hi there ddl32, 

I'm really sorry to learn that you're having problems hearing callers on the line, and that they also have an issue in hearing you. 

I'd like to say thank you for letting me know that you've already tried a new phone on the line, as this would've been the first thing I would've suggested. 

I'd now like to look towards booking someone to call out and take a closer look at things for you in order to get some resolution once and for all. So I'll send you a private message in order to get things moving. 

Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once more. 

Huw

P.S. I'd also like to welcome you to the forums, there is a vast wealth of knowledge shared on these pages, why not look around.


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