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sidandjo
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no dial tone. No calls in or out.

Region 12. Virgin on-line diagnostic tells me there is no fault. The emergengy phone system integrated to the phone to help protect my 95 year old bedridden mother-in-law keeps telling me I am disconnected then a couple of minutes later, connected, then a couple of minutes later, disconnected, then... you get the picture. But all the time there is no dial tone on the phone so unavble to make outward calls and haven't heard from anybody since the problem started. Is this normal? Nothing has changed in the months since the safety kit was installed so why is it going mad now? Do I need to change the phone sockets or my telephone, broadband and tv provider?

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Re: no dial tone. No calls in or out.

Hi there sidandjo, 

I'm really sorry to hear that you're having some issues with the phone line at the moment, and I'd also like to welcome you to the forums. 

I understand how urgent this is, as my mum has one of the life line systems herself, so I'd really like to help you out. 

I've done some testing and can see no reason why you should be experiencing this fault, so I'd like to arrange a technician to call out and investigate further for you. 

I've sent you a private message in order to arrange, this, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies again. 

Huw


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