Since Thursday, 16th march 2017, my phone has not been working and states the "line cord error" message.
I am dual disabled and need the phone line 24 hours and am also awaiting an emergency eye appointment. Due to this I phoned virgin on Friday to check the line and it said the line was ok. I then purchased a new telephone, charged it up and the line is still not working and the message still appears on the handset. So I may have wasted a lot of money on a phone when its pretty clear its the virgin line. This is just another serious problem I have had with Virgin.
PLEASE PLEASE HELP as I cannot afford to miss the eye appointment as my vision is almost gone. I can provide proof of this as your customer service staff just ignore me