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lack of phone line, again

once again my phone is out of order and I find it impossible to make a PERSONAL contact so I can highlight the importance to me of my phone line (I have cancer) and was under the impression that I had a lifeline notice against my phone line, which would ensure immediate action to reinstate the phone line, in the event of a problem.

The virgin site is grossly over-complex and to someone like myself who is not "aux fait" with computers causes considerable problems with understanding what is required. 

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Re: lack of phone line, again

Hi there PKrukowski, 


I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line wasn't working earlier,


I've done some checking and can see that there was a local issue which has since cleared, please let me know if you are still experiencing an issue with the phone line. 


Many thanks and apologies again 



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