Hi, after the chaos of christmas, i finally get around to topping up my daughters pay as you go SIM with £10, so that she can call me after school. However she could not call out today and i also could not get through to her phone. After inspection, and re-starting her device her SIM card is now showing to be permanently blocked? Why has this happened and have i just wasted £10 on a top-up? I am not happy at all as there was no indication of a problem when i topped up online. We depend on her having a phone in order to contact us. What can i do? I have no other way of calling the Virgin team, so how am i meant to sort this out?