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blocked SIM card?

Hi, after the chaos of christmas, i finally get around to topping up my daughters pay as you go SIM with £10, so that she can call me after school. However she could not call out today and i also could not get through to her phone. After inspection, and re-starting her device her SIM card is now showing to be permanently blocked? Why has this happened and have i just wasted £10 on a top-up? I am not happy at all as there was no indication of a problem when i topped up online. We depend on her having a phone in order to contact us. What can i do? I have no other way of calling the Virgin team, so how am i meant to sort this out?

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Re: blocked SIM card?

Hi vampiress88,


I'm sorry to hear about the problem you are experiencing with your daughter's PAYG SIM card. 


You have posted this on the Landline Board, so I will move this over to our Mobile Board so one of the team can look into this further for you.





Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help

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