Hi there Carley86,
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working at the moment, I'd love to help you out.
I've run some testing on the line, and can see that we will need to book a technician in order to get things working for you.
I've sent you a private message in order to get things moving with this, so please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
Many thanks and apologies once again.
P.S. When calling the 0345 454 1111 number from a mobile, it costs the same as calling any other landline number, and if you have free minutes available on your mobile, it will use those.
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