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Receiving phone calls for my neighbour's number (landline)

Lately I have started to receive phone calls intended for my neighbour. I checked with one caller, and they had definitely called my neighbour's number, not mine (the numbers are not at all similar). I have checked with my neighbour too, and it seems that she is still receiving calls to her number (it depends on which one of us picks it up first!). I know that I will need to book an engineer to come out to resolve this - just wondering if anyone else had had the same experience?

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Re: Receiving phone calls for my neighbour's number (landline)

Hi KateM


I'm very sorry to learn about the problems you're experiencing with your phone line at the moment, I'd like to take a closer look at this from our end but I've not been able to accurately locate your account using your forum information.


So I can take a look, could you respond to the message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.


We'll speak soon




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