My landline calls cut out mid conversation with an engaged/busy tone incoming & outgoing Post options on 23-04-2015 12:21
Since last week I have had an issue with my landline calls being cut off/disconnected by an engaged or busy tone (the other person just thinks I have hung up on them). This happens at random times into the call ie 2 minutes, 5 minutes or 12 minutes & occurs with both incoming and outgoing calls.
I have had x2 engineer visits and was told yesterday that the problem lies with the network and that several other Virgin customers in my area have had similar issues. I was told that a Network Engineer was working on the problem and that it would be fixed yesterday. The problem remains as of this morning and I now have a 3rd engineer visit booked for Saturday.
I am finding this very distressing as I work from home and get high blood pressure every time I use the phone as I have no idea when the phone call will cut out. Also my children like to speak to my ex husband on a daily basis and are struggling to understand why their telephone calls keep disconnecting/dropping off.
Can someone please help as I pay over £35 a month for a service that does not work and is causing considerable anxiety.