After being with Virgin for several years and never having a stable broadband line or static free phone line (even after untold 'engineer' visits), I call and gave my 30 days notice on 18th Jan. This was accepted and I was advised that I would still have service up to 17th February, however, today my phone went dead, no dial tone.
When I log in to my virgin I am greeted with this message...
"Your account is currently in a pending disconnect state."
As I have paid and will be billed up to 17th February, none of my services should end before then, so please arrange for my phone to be reconnected.
Also my latest bills shows I've been charged for a full months line rental and full months package, however, as I am leaving on 17th February I should only pay pro rata. Please therefore adjust bill accordingly. Please do not advise me to call Virgin, because as my Virgin phone line is currently dead, I cannot use the Virgin free phone number, and I've no doubt other numbers will cost a small fortune. This is Virgins mistake that shouldn't cost me a penny.