Spoke to some family members who said they have tried ringing us but the phone just rings out their side but nothing is happening our end. Tried to phone out from it and there is no dial tone. Tried a different phone and made sure cables are okay but still nothing. What's the next step.
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working at the moment, I'd really like to help you out.
Thank you for letting me know that you've already tried another phone and made sure that all the cables are okay, as this really helps narrow things down.
I've done some checks on the line, and can see no reason for this, there are no area faults, and the line's not reporting any abnormalities. So I'd now like to move towards booking a technician to call out and take a closer look at things.
I'll send you a private message in order to get the ball rolling with this, so please look to the top right of this page where you'll find a purple envelope icon, click on this and you'll see my message.