What a pain this is. Since the weekend my phone just disappears for periods, returns for a while then disappears again. So frustrating. And calling to report the fault doesn't help; they just say they are working on it. Surely it can't be that complicated after 4-5 days and why does the line reappear.
I guess it's time to switch; voting with feet seems the only option.
Welcome to the Virgin Community, I'm very sorry to learn about the problems you're experiencing with our phone line at the moment.
Unfortunately I've not been able to accurately locate your account to take a closer look at the line from our end. So I can do that, could I ask you to respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.
Look forward to hearing from you and getting this sorted