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Phone constantly engaged

My Mum and friends have been trying to get through for at least two weeks now, but landline is constantly engaged.  I am never on it so I know it's not me.  This happened a few weeks back and suddenly the problem resolved itself.


Can you look into this please Virgin Media.

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Re: Phone constantly engaged

Hi there LynneT1, 

I'm really sorry to hear that you're experiencing an issue with your phone line, and I'd love to help you out. 

I've run some testing on the line, and can see no reason why you should be experiencing this fault. There are no local issues, and there are no errors being reported on the line. 

I'd have to ask if you've been able to eliminate the phone from being a fault, either by trying another phone on the line or trying your phone in a known working line. 

The reason I ask this is that the next step would be to arrange a technician to call out once we can confirm that the phone has been eliminated. 

I'll send you a private message in order to get the wheels in motion, so please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks. 


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