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Phone Socket


This is probably a really dumb question, sorry.

I have just signed up with Virgin and it says my phone service is running properly.

I have found my number in my bill.

I have two sockets in the house (I am told the previous owner used Virgin) a BT one and an NTLWorld one.

I believe NTL were taken over by Virgin , so I assume this is the one I want, however, when I plug it in there is no ring tone and as a result I can't make or receive calls.

Assuming the phone works, am I doing something stupid - or should I contact Virgin and say there is a fault (when I use the automated phone service, it wants to send out an engineer, but I am thinking this may not be necessary).


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Re: Phone Socket

Hello RichardWHolt,


Thanks for posting in the community.


I have tested the line and it's showing active but since you have tested both sockets I'm going to need to send one of our technicians out to take a look at this for you.


I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.


Speak to you soon Smiley Happy

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