We recently had virgin media broadband and phone installed in our house, only to find that the downstairs andline is not working at all. There is no dial tone whatsoever. This is due to the fact that when we switched broadband providers from John Lewis, the engineer only connected the phone in the office. This has presented a huge problem in the household as we live with my elderly mother who physically cannot go upstairs every time the phone rings.
I have called and emailed virgin multiple times to resolve this issue, to no avail. This has been going on for a week (from the date this was posted), and I am sick and tired of it. I have recieved messages telling me that an engineer will be coming to the property before 4:00pm on Monday 25th, and not a single one turned up.
Furthermore, the engineers that installed the broadband and phone line have clearly lied on their form. They did not demonstrate the phone line working! How could they when we were told that it would work in the next 24 hours!?