My phone hasn't worked for a while now(weeks, most likely). I've taken my phone to a friend and checked its working and it worked fine. When I pick up the phone there is just silence, absolutely nothing. Checked all cables are connected correctly and everything works fine.
Any suggestions or do I need an engineer to come around and check things?
I'm really sorry to hear that your phone line is not working at the moment, and would love to help you out here.
Thank you for letting me know that you've already eliminated the phone from being at fault, by trying it at a friend's house, this really does help.
I've run some testing on the line and can see no reason why you should be experiencing issues at the moment, there are no local issues and no abnormalities on your line so now I think it's best to arrange for someone to call out and take a closer look at things.
I've sent you a private message in order to get things moving with this, so please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.