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UnhappyCustome3
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No Dial Tone

No Dial Tone AGAIN, twice in 2 months.

Local green cabinet is wide open to the weather and vandals.

I have not got a dialling tone again, despite it being fixed less than 2 months ago.

When I ring my land line from my mobile I hear it ringing, on the mobile, and the light on my land line phone flashes saying that an incoming call is in progress but the ringer does not ring.

When I pick up the handset on my land line my mobile continues to ring and I can hear clicks on the land line handset.

Seriously disappointed with Virgin over this.

I lose money every time I have time off work to have anything done, it feels like I am having to pay for my repairs.

The last time this happened it was a cabinet fault.

Even the online phone line test won't complete.

Hope someone can help.

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Forum Team
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Re: No Dial Tone

Hello UnhappyCustome3,

 

Thanks for letting us know about this on the community and I'm sorry to learn that you're without your landline at the moment.

 

I have tested your line and I'm not finding any faults in your area so I would like to arrange for a technician to take a closer look at this.

 

I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
Forum Team


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