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Deetyler14
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Frustration at being missold service!

Please help me I am getting to the end of my tether after signing up to virgin broadband and I haven't even had it installed yet!

I signed up through a door to door rep for 100mb at £23 a month for 12 months and signed the contract agreement to say so
I received a e-document to sign which stated it was 18 months
I did not agree to this and called up virgin who said they would adjust it and put it to what I was offered and would be emailed new documentation

I am still waiting for this and have spent all this morning calling different numbers being passed from piller to post

Can someone actually give me a number to contact number to get this sorted - if this is what service is like now I dread to think what it's like in the future
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backtothefuture
Fibre optic
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Re: Frustration at being missold service!

You would need to speak to the Pre-installation team on freephone 0800 052 1734.

They should hopefully be able to get this resolved for you.

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