Waited in all afternoon the other day for an engineer to sort out our home phone as it was not connected when we first joined, no one turned up, so still no phone for over a month now. Paying for something that Im not using !!.
Welcome to the Community, I'm so sorry to learn about the inconvenience you've experienced recently.
I'd like to take a closer look at this and arrange for action to be taken to get you a working landline as soon as possible. To allow me to do so, could you respond to the message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.
Apologies again for the missed appointment, it's really not something we want to happen.