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Engaged tone

My phone rang ..I answered and there was nobody there, I hung up and went to dial 1471 but noticed it was beeping as though the line was engaged... I have been trying since and still getting engaged tone. Tried calling it from my mobile but its saying not available as though it is engaged. I have unplugged the set and still having the same issue. Can anybody help please? 

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Forum Team
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Re: Engaged tone

Hi rebeccaeve,


Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry that your first post is to notify us about a problem with your landline!
I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.
If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.
Please check the following:
  • Check the phone – Please try another phone to check if the line is the issue (E.g. no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?


I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks . Just click the purple envelope at the top right of this page. 



Kind regards,




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