Thanks for taking the time to join us and I hope you're enjoying being a new member of our community
I'm sorry to hear you're finding it hard to get in touch with us
If calling us is not your thing, you can always try getting in touch with our Webchat team who are always happy to rise to any billing challenge too. It would be fab if you could contact them. They can clear security for your protection and will be able to chat freely about any billing concerns with you.
We can also reset the account memorable word with you if you do get another chance to call in again on 150 or 0345 454 1111.
Please let us know if we can help in any other way.