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water damaged phone (or so they say)

My sons phone has been returned unrepaired. I rang today and was told that the home button could not be fixed because of water damage. The phone has not had any water damage. Not sure what to do now - any advice?
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Re: water damaged phone (or so they say)

Hi Sartay01,

Welcome to the forums Smiley Happy


Sorry to hear that the phone has water damage. There are potentially a few alternatives available for you. If the damage isn't too serious, it may be possible to pay a fee to re-instate the warranty so we can fix the phone.


If you have an insurance policy (With us or a 3rd party) You can also contact them to make a claim.


If you believe the phone has no water damage, you may be able to contact the manufacturer of the phone to see if they will look at the phone.


Let me know if you need any additional info from me.



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