I've currently been having an issue with my voicemail on my iphone 5c. It always seemed as though the voicemail was fine because whenever I called 222 or pressed the voicemail option on my phone it would tell me I had no new messages in my box. However I recently learned that when you call my number it just dials for a long amount of time and then says the phone is unavailable before hanging up not giving an option to leave a message. I have looked up answers to fixing this and come up short everytime. First I tried going through the process of putting in a pin for my voicemail but that didn't work, then I tried dialling the number *#67# to see if I could find out my voicemail number but that also didn't work only going to a grey screen and coming up with the following text: "setting interrogation succeeded, voice call forwarding when busy disabled" and so on with similar text scrolling down but no number.
I was hoping you could suggest a solution to this?
Also if finally I need to get in touch with someone from the virgin team to solve this problem is there a way to do it without calling them? I only ask because I'm suffering from a very high case of anxiety and am at a very fragile state at the moment so speaking on the phone with no gage makes me incredibly uncomfortable, it's a big part of the reason I want my voicemail working in the first place so people can leave messages and I can get back to them in my own time. So perhaps if there was a way to talk to a member over email or something like that it would be better?