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upgrading credit check


I;ve been virgin mobile for about 5 years with 2 accounts. I was told i can upgrade my mobile so I called but was told I can't upgrade because I've failed a credit check.

I called up and told them ok cancel my account she said you don't have to do that. They want me to stay but I'm classed as a credit threat.

They say customers are not bothered about this but if my old mobile packs in Virgin can't replace it I would have to buy a mobile.

Has anyone gone through this and if so what did you do?

I'm so upset and annoyed.

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Re: upgrading credit check

Welcome to the ever growing club of those refused credit. It includes some illustrious people with near perfect credit score and spend vast amounts each month on Virgin.

Two easy options

Buy a phone and go SIM free

Change networks

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