I was due an upgrade on my 3 phones, so I called them with a list of the phones I wanted.
I was promptly told that I had failed the credit check .
I understand the implications of this as I used to work in retail finance, and if I was a new customer it would understandable.
Given that I have broadband , tv, landline and mobile with vm , and have been a customer since before it,s inception, I find it strange that they refused me as they have my full payment history over several years.
My credit rating is the same now as it was when I started my previous contract 24 months ago.
A similar thing happened to my dad. After speaking to several people at virgin I was told that is several credit checks were made in a short period of time the system would fail them automatically. There was nothing wrong with my Dad's credit and they had to give him a free pay as you go sim for 3 months until they could set up a contract for him.