i just tried to get this rubbish broken sony m4 phone changed to a samsung one on my account and they said i will have to pay up the balance of the sony phone which they advised me to have instead of a samsung one. i have been a loyal customer to virgin for years and i think that it is a disgrace i even offered to pay the balance over the rest of my contract but they wouldnt budge so im stuck with a broken phone. im not interested in getting it fixed i just want it replaced can anyone advise me please.
Sadly, if you choose not to get it repaired, Virgin will only sell you a replacement, they it seems offered to repair it under the gtee. You have the option of buying a new phone, getting the old one repaired and selling that one to reduce the cost of the new one. Or just buying a new one