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sim not provisioned MM#2

I have been a happily vm pay monthly customer for 6 years (always a fully unlimited conteact )

So have decided to move my business number across from 3 on the 10th of April had my Business number moved to a PAYG virgin sim with the plan of putting it on a contract in a few months.  Since the transfer has been completed the virgin sim now comes up with "sim not provisioned MM#2 " ever time i turn it on...  If i call My number it gives an engaged tone. 

5 times i have phoned and been promised it will work in a few days.  Its now been 27 days. For a Taxi company to be unavailable to contact for that lenth of time im sure has now put me out of business.  If companies try calling a few times with no answer thay take you of there list.. 

Over the last 15 years i have managed to get contracted to the MOD, Airbus, RollsRoyce & GKN.  Thay are all incredibly hard to get in to as a small taxi company

 I need virgin need virgin to sort this out now.. 





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Forum Team (Retired) Mat_H
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Re: sim not provisioned MM#2

Hi anothermuppet,


Welcome to the forums Smiley Happy


I'm really sorry that you've had trouble with your sim. So we can get this sorted, I've sent you a PM detailing the next steps.




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