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artess
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samsung s5 freezing

Samsung s5 keeps freezing. and I have to switch it of and on again to get it working

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dazm33
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Re: samsung s5 freezing

sounds like a software glitch, You could try a master reset and always try to delete all your messages and make sure you have about 500mb memory in the handset the more memory the better it will be and I am not talking about external memory if all else fails send it back to get it fixed 

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Forum Team
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Re: samsung s5 freezing

Hi artess,

 

Thanks for posting. I'm very sorry to hear your Samsung Galaxy S5 keeps freezing.

 

As dazm33 said, it could be a software glitch or maybe an app causing the problem. You could try a factory reset but you'll lose all your contents. You could back it up first via Samsung Kies.

 

To do the reset follow these steps:-

Apps > Settings > Backup and reset > Factory data reset

 

If you continue to have problems please call our team on 789 from a Virgin Mobile or 0345 6000 789 from any other line.

 

Please let me know how you get on.

 

Thanks


Rich
Forum Team
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