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davegoldy
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roaming setup. Already abroad

I need to get roaming setup. I am already abroad and can't access any mobile network so I can't call any numbers.
I already tried to access my Web account but it's not available.
I downloaded the virgin app to try to it via that but it says i need to connect it via 3g first.
Hoping someone from virgin mobile replies and can enable it for me. Or fix my online account.
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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: roaming setup. Already abroad

Hi Davegoldy,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with roaming while you're abroad. We want to get this all sorted for you.

 

As you're already abroad, it might not be possible for you to activate roaming. Our team can try to process this for you. Give them a call on +447953967967 and they'll get on the case.

 

Let me know how you get on. I'm here if you need me Smiley Happy

 

Thanks,

Mat


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