I'm getting seriously fed up now by having no service on my phone when I am at home.Virgin sent me a new sim card because they thought it mine might be faulty but it's not the new sim because it works away from home.I understand that the EE mast is down in rteford and I think it's what Virgin ride on.I am paying for something I'm not getting.Seriously hacked off and if thing don't alter I will be leaving Virgin.
Loss of signal could be down to many things. I never get a good signal in the house from any network, even though I am in a good signal area. All to do with a slight dip in terrain. For me Voice over Wifi is a boon.