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aladinsane221
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no broadband/home phone / Mobile Dongle Bill High

no broadband or house phone for two months now. offered dongle for 1 month as compensation now they say my bill for it is £126. why should i pay when its their fault im without phone and broadband. trying to contact them on my vodafone is both costly and a complete waste of time, feel i am being conned by a so called customer friendly company. bet richard wouldnt have this trouble....................

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Re: no broadband connection

Hi aladinsane221, 

 

Thanks for your post and apologies to hear that you have not had any broadband connection or use of your home phone. 

 

We're not able to provide credit from here based on a previous loss of service so you'll need to give the team a call on 150 / 0345 454 1111. They can look at the loss of service, what caused it and provide credit for you. 

 

Let me know how the call goes Smiley Happy

 

Thanks, 

Kath_F
Forum Team

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