I did an online order on the 9th ok March for a new contract with virgin, and i got an e-mail of the summary of my order, and at the bottom of this summary where it says my address, it says 'unfortunately there'll be a slight delay processing your order due to a technical glitch at our end. we'll be in touch in the next 24 hours to complete your order.''
- well it's been over 24 hours (weeks even), and i cant call the number as my mobile is broken so the headset does not work, and now i have been trying to speak to someone n chat for the last few weeks hours at a time refreshing the 'chat online' button until someone becomes free.
I even sent a complaint on the 24th but still have not heard back from anyone!
I have had to missed calls of a number 08004089340 after googling it it says it is a virgin number i tried to ask for help on other chat options but no help was given
i just want to know what's happening with my order
I'm really sorry that you're having issues with traacking your order. So I can look into this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.