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tommortimer
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mobile roaming not working!!!

hi i am away in france now - my phone says no service - i have turned roaming on in my account, i cannot phone Virgin Mobile because i have no phone - manually searching shows networks, but the phone still says no service - really frustrating  - can someone please please help Smiley Happy

 

 

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lauretta11
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Re: mobile roaming not working!!!

Hello,

I have exactly the same problem. In another post I read that you should turn the phone off, even take out the battery and then try again. I have turned my phone off but can't take the battery out, it's one of those phones where you can't take it out.

Can anyone help please? My account shows roaming is on.

Thanks a lot

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Forum Team (Retired) Mat_H
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Re: mobile roaming not working!!!

Hi both,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that you're having roaming issues while abroad. I want to get this all sorted for you.

 

If you're abroad and then try to enable roaming, I'm afraid we can't guarantee that this will work.

 

Please give us a call on +447953967967 from any other phone and we'll do all we can to enable the roaming service for you.

 

Let me know how you get on.

 

Thanks,


Mat
 


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