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callers can't hear my voicemail

I have had a galaxy s on sim only with virgin for a couple of years. I bought a second hand galaxy s3 this week. Everything is fine except my incoming calls cant go to voicemail. My voicemail is set up and I can still access messages left a few days ago before I switched phone. I called the helpline 3 times but they didnt seem to know what they were doing. I remember I had a similar prkblem when I bouhht my galaxy s. Someone gave me a code to set up my phone internally so it went to voicemail. I tried inputiing the voicemail number in my call firwarding options but got message " unexpected response from network" I would be very grateful for any help
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Re: callers can't hear my voicemail

Hi Newtofroum,


Welcome to the forums Smiley Happy


I'm really sorry that you're having trouble with the Voicemail on the phone. Are you able to dial 222 on the phone? What happens when you dial this?


Let me know as soon as you can.




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