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ryanreeceedith
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brought a new virgin phone and sim

hi today i spent the last bit of money i had to buy a virgin alcatel one touch vm585 phone as got 10 month old baby so need it for emergencies but i cant register the sim online and when i try to do it on the phone by calling 789 it keeps ending call every 20-30 seconds im a new customer and was on ee before this was all i could afford someone please help to sort it
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Superuser
Superuser
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Re: brought a new virgin phone and sim

Hi

bit late but contracts on the baby! (enjoy the next 18 years!)

So couple of q's have you tried to register a my virgin mobile account? https://mobile.virginmedia.com/ecare/registration?execution=e2s1

have you tried to ring 789 option 1,1 (I havent been on payg for yearrs and cant remember if it charges)
alternatively if it does say it will charge you could always dial 150 (free from a vm landline or mobile) and then press '0' and then option 1,1 (that should help Smiley Happy)

Let us know how you get on Smiley Happy


The artist formally known as Swt4ajp
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