Hi, does anyone know how to speak to higher management at virgin mobile, as i keep getting messed around with my complaint. To cut a long story short i have had a problem with virgin pay as u go since April and have had to make a call every month to get the allowance for the ten pounds of credit. They kept saying they had a problem with transferring my daughter onto the big data and text and had to put it on manually with numerous reasons for not being able to sort it. To top it all off this month they took all my daughters credit for a £20 bundle for 100 mins and 3000 texts that i have never requested. Is any one else having this problem, i have a contract phone with them as well but no one at virgin seems to listen or deal with this issue.
Any help would be much appreciated as I've spent a lot of hours on the phone since April just trying to sort this out.