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Yodel/Royal Mail - get your facts straight

I ordered a PAYG sim yesterday, got an email telling me it was to be delivered by Yodel today. Typed in the "unique reference" into Yodel, not listed. Spent time on the phone speaking to an automated system, to be told that this "unique reference" doesn't exist on their system. Phone Virgin Mobile customer services only to be told "oh its being sent Royal Mail". I've not event got the SIM and I'm beginning to think is this is a good idea to come across to Virgin????? Would I trust you to port my number over hmmmm, thinking twice about this!
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Re: Yodel/Royal Mail - get your facts straight

Hi AlisonB70,


Welcome to the communitySmiley Happy and thanks for posting.


My apologies for the confusion caused here. Appreciate this is not the best start to your time with us.


Have you had your SIM card yet? 


Most number ports are straight forward but some can experience delays. 


Look forward to hearing back from you.


Speak soon.



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