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Why is my mobile not working abroad

My roaming is set to on in my mobile account settings but still will not register on network

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Re: Why is my mobile not working abroad

You need to check 2 things here :

  • Is network is available at that country?
  • Manually check & Change the network settings.
Sankar Sanaka
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Re: Why is my mobile not working abroad

Hi garylowndes01,


Welcome to the communitySmiley Happy and thanks for posting.


Sorry to hear you're experiencing issues while roaming in abroad. 


I can see you've already had some help from the community which is great.


You could still check roaming is active when you log into Your Account .


Click on plan and device

Click the tab manage services.


Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.


You can also check the call barring option to stop calls abroad isn't set to on.


You could also try the following steps if roaming is on which worked for me in Spain the other day:

  • Turn your phone off and then back on again
  • Go into your phone settings and select a network manually.
  • Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network


If after these steps you are still experiencing difficulties give our mobile team a call on +447953967967 from a roaming handset or land line so we can take a further look into this for you.


Let me know how it goes.


Speak soon

Community Moderator

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