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Voicemail is not working despite saying it is

I have been on Virgin Mobile for several years. I am on a SIM only contract which includes voicemail. When I sign into my account, it tells me that my voicemail is active. Also, when I call 222 it says that my voicemail has been set up. However, whenever someone calls me, they are not diverted to voicemail and cannot leave me a message. 


Why is this? And how can the situation be resolved?


I have tried to find a contact email for Virgin for the past hour, and to no avail. Any time I call them, they put me on hold for a ridiculous amount of time, so I was hoping to resolve this without having to call.


Can anyone help?

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Re: Voicemail is not working despite saying it is

Hi Nadia_Ciara,


Welcome to the communitySmiley Happy


Sorry to hear your voicemail is not working.


You've pretty much covered of any suggestions I could make which is great. I'd like to look into this for you further.


I will send you a private message shortly (red envelope top left hand side) for some information regarding this.


Speak soon.


Many thanks



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