Switched from tesco to virgin mobile Ran out of data month one Called vm and the guy upgraded my account and have me extra 1gb data - fine
Month 2 ran out of data Called vm but this time they upgraded my account but won't take effect for another 3 weeks. After much arguing He agreed to give me 1/2 GB
Ran out within a week Called again and managed to get 250 GB to last me until new month
What's all that about???
Tesco just let me buy bolt on data as and when
Do vm really think their customers are going run data dry for half a month????
I don't want free data In happy to pay for it If vm do not have flexibility to bolt on then just let me start/pay for a fresh month whenever I run out It's so obvious solution any idiot with level 2 customer service would think of it
Vm do have some very strange idea s of Good customer service and it beggars beleive that they are actually successful because there is simply no way that they could exist in a competative market No way!! So what's going on??
1/ Consecutive recording should be made by the ONE tuner not TWO 2/ List programmes by time/date (not channel) - People will watch their favourite film when its on, they wont wait until it's on BBC1 and thats the way it should be displayed 3/ Wishlists should have option to record in SD 4/ Wishlist should be able to find Movie 'Premiers' (where last aired = TODAY)
These could be programmed by a degree student in half a day