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Virgin rolling contract- I cant upgrade my phone


Im on 30 days rolling contract , and wanted to buy pay as you go phone which cost 119.00 with a compulstory 10 pounds top up from a virgin mobile website . This top up is useless to me as im already existing customer but my account doesnt show  option to remove it (it just shows as new number) when i put this phone to the basket. Also "upgrade "link just takes me back to the summary page. I have chatted with Emma on the virgin live chat and she told my i will have to use "my rewards"on my account which were nowhere to be found. I have spent 30 m on the phone on hold too. Can someone explain me why cant I just buy phone  from my account?And If I can , how?


The whole experience is very frusrtating- whole day to buy a phone that should be too clicks- looks like Virgin already hit its targets! 



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Forum Team (Retired) Mat_H
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Re: Virgin rolling contract- I can upgrade my phone

Hi Anna34345,


Welcome to the forums Smiley Happy


Sorry for any frustration caused with buying the phone.

At this moment in time, it's not possible to order a Pay as you Go handset from your online account.  You would need to purchase this seperately.


Let me know if you have any other queries.



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