1. Phone kept not recognising the sim - kept persevering and got it manageable, but not completely fixed.
2. Never get any reception, for 20 months have just had that damn circle with the line through it - I use another pay as you go mobile phone for the past 20 months. According to the virgin techs I have enough signal to contact martians - BS!
3. The SIM card is now completely screwed. Virgin won't help me and the excess on my contract (free insurance) is the price of a Galaxy S6 edge - nice free insurance, that no one will use because the excess is stupidly high.
Will be writing to Virgin as high up as possible to state how I want my contract terminated immediately after the 24 months and have ensured to tell every single person I ever meet to never ever go with Virgin Media.
My internet constantly randomly shuts down too - and my 100mb/s package rarely reaches 2-3mb/s.
No wonder Dick Branston Pickle is so damn rich, he sells services that don't actually do anything - saves the company a ton of money on phone masts and internet exchanges.
Have been with vodafone, O2, and EE (T Mobile back then) and Virgin is a new level of crap. I know every companies forum will have these kinds of messages - but trust me, Virgin is the worst phone company ever. Was with them back in '02-'03 and they were terrible then too. If anything they have got worse.
Now time to shed out more money on a contract with another company - I better get to keep my number!