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Virgin Media - new mobile sim card- charged an extra fee

Have been with VM for years for tv etc package.  Contacted mobile section and agreed a  slightly reduced fee for sim only monthly contract.  Still to receive sim card.  However noticed that a direct debit had been taken from bank for an increased amount from what was agreed.  Also get an email from VM mobile , stating  the correct amount to be taken off later this month.  As well as that, there were 2 email attachments which I cannot open, with details of the contract, I assume. And further, I cannot log in or register to my account as the password is not recognised and there is no way to request a change!!

Any one had a similar experience or is it a case of the dreaded phone call wait??

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Re: Virgin Media - new mobile sim card- charged an extra fee

Hi mtennant,

Thanks for posting and sorry to see that things have not gone to plan here.

Would it be okay for me to take a closer look into what has happened?

I will shortly send you a PM with further details.

Looking forward to hearing from you.


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