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Virgin Media Mobile Removal Of Parental Control

Hello, Could someone explain to me how to remove the parental controls. I login using the Virgin Mobile, it clearly states im 23 years of age on my profile, so why all of a sudden has it activated? As it hasn't in the past when i have had the account.


Thank you if you reply to this thread / message. Hopefully this will be resolved.


-Edit: Turned it off on the website through using that new feature virgin media video to find where it was, But it seems to still have the effect on my mobile. How does one remove it from my mobile? 

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Re: Virgin Media Mobile Removal Of Parental Control

Hi Mark0,


Welcome to the communitySmiley Happy


Thanks for posting your query with us.


I'm glad you managed to sort this out for yourself.


If you have any further queries don't hesitate to get back to us.


Speak soon.


Take care



Community Moderator

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