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Unable to change tariff

I have recently changed my mobile tariff with no problems. However, my partner wants to change his too but he is having issues with finalising the order. He wants to change to a SIM only tariff with 250 minutes, 1GB of data unlimited texts and minutes to Virgin mobiles, all for £5 a month. He gets as far as choosing this tariff but when trying to finish the order he gets this message - "Oops, something's gone wrong! Please try again in a few moments." He has tried using different browsers just in case there was a problem there but it happens in all of them. This has been happening for a couple of days too. He wants to change his tariff before his current one is updated on the 17th so a quick reply would be very much appreciated. 

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Re: Unable to change tariff

Hi jacquidavies,


Thanks for postingSmiley Happy


My apologies for your issues trying to change tariffs.


I'd like to help you get this sorted.


Due to the nature of your query I would recommend calling our mobile team on 789 or alternatively on 0345 6000 789 so our team can get this sorted for you.


Let me know if you need anything


many thanks





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