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Support deficiencies

Why have Virgin support drifted away from the basics?

We have to accept overseas call centres - as we are given no choice, but why is there no means of talking to a UK office other that the advice given of "keep calling until you get a UK operative as call are answered in sequence and eventually a UK person will answer".  I was 'usefully?' advised to go to a shop in leton, where? letin? Do you mean Luton?

When I want support for my mobile phone are some of the compulsory security questions only answerable if you are sitting in front of a computer and logged on to a bank account? - so no support then when I am away from home!

Why are the overseas call centres unable to pass that sort of complaint back to Virgin?



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