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Stuck with no service

Virgin Mobile

06 December 2016


Friday 2nd December

Call virgin to request my pac code. I am then given a new better deal by virgin but a new sim is required.


Saturday 3rd December

New sim arrives and I put it into my phone at 9pm. I follow the instructions to activate the sim card. The website states it will take a few minutes but could take upto 24 hours. From instance I inserted the sim card the display on my phone read "No Service"


Sunday 4th December

9:30pm Phone still says "No Service" I am told an IT ticket has been created and it will take 24 hours to resolve.

Monday 5th December

9:30pm phone still reads "No Service"


Tuesday 6th December 9am

I am told that the ticket will take 3 to 5 days to be resolved. I ask for my PAC code but I am told that one cannot be generated due to the imcomplete activation. A credit has been applied to my account but this does not make up for the inconvenience of a loss of service.


Right now I feel trapped and lied to. How can something so simple go so wrong? 

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Re: Stuck with no service

Hi cthead82


Welcome to the community, I really hope we can help get some answers for you as to what happened here.

I would love to be able to take a closer look at the problem, so have sent you a PM with some further details.

I look forward to hearing from you.




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