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Sony Aqua, callers can't hear me

I have a three week old Sony Aqua and when I make or receive calls I can hear the caller but they cant hear me. I'm told there is a crackling sound but nothing else. 


No physical damage, no water damage. 

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Re: Sony Aqua, callers can't hear me

Hi Saints117,


Welcome to the community and thanks for coming by. Smiley Happy


I'm sorry that your calls aren't fully successful in that you can't be heard, I'll be happy to help check this out for you.


Can you please advise if you have tried rebooting the handset to clear the issue?  If you have and this hasn't worked let me know.


Also, if you could let me know if this occurs on all calls that are made/received?


I will be happy to check the signal strength in your area, I will send you a private message requesting further details. (Look out for the envelope icon above)


I look forward to hearing from you.


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