Shocking lack of information re: Network Coverage Abroad
I've been in France for a week - no problem with network coverage, until yesterday afternoon. Have now spent hours trying to find root of problem.
Am staggered to have just been informed via a landline conversation (at my own expense) that there has been a general problem with network coverage abroad over the last 2 days, for ALL customers - and that these have now apparently been fixed.
Surely it would have been basic good customer service to let customers know of this issue, via email or via account on-line? To not let customers know what's going on, is an absolute failure of duty. Having a reliable network coverage abroad (and at least being told when this isn't the case) is paramount.
I've been with Virgin for over ten years - but this distinct lack of fundamental information is making me think otherwise.
Now I've simply got to wait in the dark until such time as I may or may not receive a text message telling me that I'm connected...