Menu
Reply
  • 6
  • 1
  • 1
Chriscop
Tuning in
218 Views
Message 1 of 3
Flag for a moderator

Sent me a locked phone?

I've just received my S3 back after a repair. They sent it back with a faulty charging cable but I have a spare, so wasn't too bothered about that.

 

Problem is that it looks like they replaced the innards with parts from a used phone which is locked to another network. The phone asks me for a SIM unlock PIN and won't connect to VM. 150 couldn't help and passed me to tech support. They couldn't help and have to speak to the repair centre tomorrow.

 

This is my second contract with VM - the first one was a Blackberry and they sent me a faulty one of those back after a repair too. I shall not be entering into a third.

0 Kudos
  • 50
  • 3
  • 5
Solitaire1
Dialled in
179 Views
Message 2 of 3
Flag for a moderator

Re: Sent me a locked phone?

Get out when you can Chriscop, they are worse than useless. Just proves Virgin DO send out faulty mobiles despite their insistence they don't. I've had 2 now, both Galaxy's like you, but mine were the S4 mini. First one they lost/destroyed, second one they've used the 'liquid damage' ploy. 6 weeks now without a phone. Do Virgin care, **bleep** no.
Good luck with getting yours sorted.
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
107 Views
Message 3 of 3
Flag for a moderator

Re: Sent me a locked phone?

HI Chriscop,

 

Thanks for posting Smiley Happy

 

How are you getting on with this? Please let me know if you need any further assistance.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos