Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your S3 screen. Has this been fixed for you since your post?
If you are still having a problem with this, please complete our online Phone Fix diagnostics. You can access Phone Fix by:
Log into Your Account online, then go to Plan and device, click on Phone repairs button
Go to Phone Fix via our online Help & Support pages
If you would like to get in touch with the Mobile Team direct, please give us a call on 789 (Freephone from any Virgin Mobile), 150 (Freephone from any Virgin Mobile or any Virgin Media landline) or 0345 6000 789 (from any other phone).
Virgin Media Forum Team
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